Privacy Policy (Updated)

Last Updated: August 4, 2025

1. Introduction

Altered States Wellness (“we,” “us,” or “our”) respects and protects the privacy of our visitors, clients, and users. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information across our website, franchise inquiries, booking forms, SMS messaging, and other services.

2. Information We Collect

We collect personal information you voluntarily provide, including:

  • Contact details: Name, email address, phone number (for SMS or calls)
  • Messaging data: Logs of messages exchanged, timestamps, delivery confirmations
  • Technical/browsing data: IP address, cookies, browser type, and device information
  • Franchise forms: Any additional data you submit during inquiries or applications

3. How We Use Your Personal Information

We may use your information to:

  • Provide wellness services and customer support
  • Send appointment confirmations, reminders, wellness tips, and promotional offers via SMS or email
  • Communicate with franchise applicants or general inquiries
  • Improve our services, user experience, and website performance
  • Comply with applicable laws and regulations

4. SMS Messaging Consent and Terms

By submitting your phone number on our website forms, franchise applications, or booking pages, you explicitly opt in to receive SMS communications from Altered States Wellness. This includes:

  • Appointment reminders
  • Special offers and promotions
  • Wellness tips and updates
  • Franchise-related follow-ups (if applicable)

At any point you may:

  • Reply “STOP” to any message to opt out of SMS communications (you may still receive confirmation of the opt-out)
  • Reply “HELP” for assistance or message information

Message and data rates may apply. Message frequency will not exceed [e.g. 4 messages per month].

5. Message Flow and Opt-In Design

To ensure compliance, we clearly state opt-in language at each point of lead capture:

“By providing my phone number and email, I consent to receive appointment confirmations, reminders, and promotional messages from Altered States Wellness via SMS or phone call. Message & data rates may apply. Reply STOP to unsubscribe.”
This statement appears next to the checkbox used when collecting contact information, and the checkbox must be unchecked by default.

6. SMS Messaging Privacy Section (Optional, dedicated)

We may include a separate SMS Messaging Privacy Policy page for transparency:

Example section headers:

  • Information Collected: Mobile number, timestamps, interaction data
  • Purpose of Processing: SMS delivery, analytics, compliance
  • Third-Party Providers: Details about vendors like LeadConnector or SMS vendors and their data safeguards
  • User Rights: Access, correction, deletion, and opt‑out procedures

7. Data Sharing and Third-Party Partners

We may share your data with third-party service providers (e.g., LeadConnector) who assist with booking or messaging. These partners are contractually obligated to maintain data confidentiality and protect your information per industry standards.

8. Data Retention & Security

  • Retention: We retain personal and messaging data as long as necessary to fulfill service requirements or comply with legal obligations
  • Security: We use technical and organizational safeguards (encryption, access controls, secure storage) to protect your data, though no system is completely infallible

9. Your Rights

You may, at any time:

  • Request access to or corrections of your data
  • Request deletion of your personal information
  • Withdraw your SMS consent (by replying “STOP”) or contact us directly
  • Lodge a privacy concern with us

10. Changes to This Policy

We may update this policy at any time. Changes will take effect as soon as posted, and we’ll update the “Last Updated” date. Continued use of our services implies acceptance of any changes.

11. Contact Information

For questions or requests, contact us at:

Altered States Wellness - Coppell, TX

230 N Denton Tap Rd Suite 113 Coppell, TX 75019

Phone: 972-393-0913

Email: hello@alteredstateswellness.com

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Altered States Wellness - Richardson, TX

212 W Campbell Rd, Richardson, TX 75080

Phone: 214-238-0955

Email: richardson@alteredstateswellness.com

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Altered States Wellness - Vintage Park

118 Vintage Park Blvd. Suite C
Houston, TX 77070

Phone: 281-925-7001

Email: vintagepark@alteredstateswellness.com

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The services and products provided by Altered States Wellness are intended to promote general wellness and support a healthy lifestyle. They are not intended to diagnose, treat, cure, or prevent any disease. The information on this website is for informational purposes only and should not be considered as medical advice. Always consult with a qualified healthcare professional before starting any new health regimen or therapy.

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