Privacy Policy

Last Updated: January, 22 2026

1. Introduction

Altered States Wellness (“we,” “us,” or “our”) respects and protects the privacy of our visitors, clients, and users. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information across our website, franchise inquiries, booking forms, SMS messaging, and other services.

2. Information We Collect

We collect personal information you voluntarily provide, including:

• Contact details: Name, email address, phone number (for SMS or calls)
• Messaging data: Logs of messages exchanged, timestamps, delivery confirmations
• Technical/browsing data: IP address, cookies, browser type, and device information
• Franchise forms: Any additional data you submit during inquiries or applications
  

3. How We Use Your Personal Information

We may use your information to:

• Provide wellness services and customer support
• Send appointment confirmations, reminders, wellness tips, and promotional offers via SMS or email
• Communicate with franchise applicants or general inquiries
• Improve our services, user experience, and website performance
• Comply with applicable laws and regulations
  

4. SMS Messaging Consent and Terms

By submitting your phone number on our website forms, franchise applications, or booking pages, you explicitly opt in to receive SMS communications from Altered States Wellness. This includes:

• Appointment reminders
• Special offers and promotions
• Wellness tips and updates
• Franchise-related follow-ups (if applicable)
  

At any point you may:

• Reply “STOP” to any message to opt out of SMS communications (you may still receive confirmation of the opt-out)
• Reply “HELP” for assistance or message information
  

Message and data rates may apply. Message frequency will not exceed 4 messages per month not including your booked appointment reminders.

5. Message Flow and Opt-In Design

To ensure compliance, we clearly state opt-in language at each point of lead capture:

“By providing my phone number and email, I consent to receive appointment confirmations, reminders, and promotional messages from Altered States Wellness via SMS or phone call. Message & data rates may apply. Reply STOP to unsubscribe.”

This statement appears next to the checkbox used when collecting contact information, and the checkbox must be unchecked by default.

• Information Collected: Mobile number, timestamps, interaction data
• Purpose of Processing: SMS delivery, analytics, compliance
• Third-Party Providers: Details about vendors like LeadConnector or SMS vendors and their data safeguards
• User Rights: Access, correction, deletion, and opt‑out procedures
  

7. Data Sharing and Third-Party Partners

We may share your data with third-party service providers (e.g., LeadConnector) who assist with booking or messaging. These partners are contractually obligated to maintain data confidentiality and protect your information per industry standards.

8. Data Retention & Security

• Retention: We retain personal and messaging data as long as necessary to fulfill service requirements or comply with legal obligations
• Security: We use technical and organizational safeguards (encryption, access controls, secure storage) to protect your data, though no system is completely infallible
  

9. Your Rights

You may, at any time:

• Request access to or corrections of your data
• Request deletion of your personal information
• Withdraw your SMS consent (by replying “STOP”) or contact us directly
• Lodge a privacy concern with us
  

10. Changes to This Policy

We may update this policy at any time. Changes will take effect as soon as posted, and we’ll update the “Last Updated” date. Continued use of our services implies acceptance of any changes.

11. Contact Information

For questions or requests, contact us at:

Altered States Wellness - Coppell, TX

230 N Denton Tap Rd Suite 113 Coppell, TX 75019

Phone: 972-393-0913

Email: hello@alteredstateswellness.com

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Altered States Wellness - Richardson, TX

212 W Campbell Rd, Richardson, TX 75080

Phone: 214-238-0955

Email: richardson@alteredstateswellness.com

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Altered States Wellness - Vintage Park

118 Vintage Park Blvd. Suite C
Houston, TX 77070

Phone: 281-925-7001

Email: vintagepark@alteredstateswellness.com

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SMS & Messaging Privacy Policy

Altered States Wellness

A DBA of NicRich Health and Wellness Corp.

Altered States Wellness may collect your mobile phone number when you voluntarily submit it through our website forms, online booking tools, in-store forms, or other opt-in methods. Phone numbers are collected solely for communication purposes related to our services.

SMS Communications

If you opt in, we may send you SMS messages that include, but are not limited to:

• Appointment reminders and confirmations
• Service updates and notifications
• Wellness updates
• Optional promotional or marketing messages (only if separately consented)

Message frequency may vary. Message and data rates may apply.

Consent Not Required for Purchase

Providing your phone number and consenting to receive SMS messages is completely voluntary and not a condition of purchase. You may receive services from Altered States Wellness even if you choose not to opt in to SMS messaging.

Opt-Out & Help

You may opt out of SMS messages at any time by replying STOP to any message you receive.

For assistance, reply HELP or contact us directly using the information provided on our website.

After opting out, you may receive one final confirmation message confirming your unsubscribe request.

Non-Sharing of SMS Data

We do not sell, rent, share, or disclose your SMS opt-in information, phone number, or messaging consent to third parties for their marketing purposes. Your information may only be shared with trusted service providers (such as SMS or communication platforms) solely for the purpose of delivering messages on our behalf, and only in accordance with this Privacy Policy.

Data Security

We take reasonable and appropriate measures to protect your personal information, including phone numbers collected for SMS communication, from unauthorized access, disclosure, or misuse.

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Altered States Wellness‍

A DBA of NicRich Health and Wellness Corp.

Phone: 817-756-7107

Email: gladeparks@alteredstateswellness.com

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