Privacy Policy

Last Updated: September 26, 2026

1. Introduction

Altered States Wellness (“we,” “us,” or “our”) respects and protects the privacy of our visitors, clients, and users. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information across our website, franchise inquiries, booking forms, SMS messaging, and other services. This Privacy Policy applies to Altered States Wellness brand websites, forms, communications, and participating Altered States Wellness franchise locations. Each franchise location may be independently owned and operated.

2. Information We Collect

We collect personal information you voluntarily provide, including:

  • Contact details: Name, email address, phone number (for SMS or calls)
  • Messaging data: Logs of messages exchanged, timestamps, delivery confirmations
  • Technical/browsing data: IP address, cookies, browser type, and device information
  • Franchise forms: Any additional data you submit during inquiries or applications

3. How We Use Your Personal Information

We may use your information to:

  • Provide wellness services and customer support
  • Send appointment confirmations, reminders, wellness tips, and promotional offers via SMS or email
  • Communicate with franchise applicants or general inquiries
  • Improve our services, user experience, and website performance
  • Comply with applicable laws and regulations

4. SMS Messaging Consent and Terms

Providing your phone number alone does not constitute consent to receive SMS messages. Where SMS consent is offered, you opt in only through a clear affirmative action, such as selecting an optional checkbox that is unchecked by default. Marketing consent and recurring transactional/service-message consent are collected separately when both are offered. This includes:

  • Appointment reminders
  • Special offers and promotions (only if separately consented)
  • Wellness tips and updates
  • Franchise-related follow-ups (if applicable)

At any point you may:

  • Reply “STOP” to any message to opt out of SMS communications (you may still receive confirmation of the opt-out)
  • Reply “HELP” for assistance or message information

Message and data rates may apply. Message frequency will vary.

5. Message Flow and Opt-In Design

To ensure compliance, we clearly state opt-in language at each point of lead capture:

SMS opt-in disclosures identify the sender/business name, the type of messages being requested, that message frequency will vary, that message and data rates may apply, how to get help (HELP), how to opt out (STOP), and links to the Privacy Policy and Terms of Use. When both marketing and recurring transactional/service SMS are offered, each category uses a separate optional checkbox.

These disclosures appear next to each applicable checkbox used when collecting contact information, and each checkbox is unchecked by default.

  • Information Collected: Mobile number, timestamps, interaction data
  • Purpose of Processing: SMS delivery, analytics, compliance
  • Third-Party Providers: Details about vendors like LeadConnector or SMS vendors and their data safeguards
  • User Rights: Access, correction, deletion, and opt‑out procedures

7. Data Sharing and Third-Party Partners

We may share your data with third-party service providers (e.g., LeadConnector) who assist with booking or messaging. These partners are contractually obligated to maintain data confidentiality and protect your information per industry standards.

8. Data Retention & Security

  • Retention: We retain personal and messaging data as long as necessary to fulfill service requirements or comply with legal obligations
  • Security: We use technical and organizational safeguards (encryption, access controls, secure storage) to protect your data, though no system is completely infallible

9. Your Rights

You may, at any time:

  • Request access to or corrections of your data
  • Request deletion of your personal information
  • Withdraw your SMS consent (by replying “STOP”) or contact us directly
  • Lodge a privacy concern with us

10. Changes to This Policy

We may update this policy at any time. Changes will take effect as soon as posted, and we’ll update the “Last Updated” date. Continued use of our services implies acceptance of any changes.

11. Contact Information

For questions or requests, contact us at:

For privacy questions or requests regarding Altered States Wellness generally, contact:

Altered States Wellness — Franchise Central Contact

Email: info@alteredstatesfranchise.com

Phone: 972-393-0913

For location-specific questions, contact the applicable studio through our Locations page: https://www.alteredstateswellness.com/locations

Altered States Wellness - Richardson, TX

212 W Campbell Rd, Richardson, TX 75080

Phone: 214-238-0955

Email: richardson@alteredstateswellness.com

Altered States Wellness - Vintage Park

118 Vintage Park Blvd. Suite C

Houston, TX 77070

Phone: 281-925-7001

Email: vintagepark@alteredstateswellness.com

Altered States Wellness - Glade Parks / Euless, TX

1300 Red River Drive, Suite 200, Euless, TX 76039

Phone: 682-503-4217

Email: gladeparks@alteredstateswellness.com

Altered States Wellness - The Colony, TX

4862 State Highway 121, Suite 210, The Colony, TX 75056

Phone: 214-407-7355

Email: thecolony@alteredstateswellness.com

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SMS & Messaging Privacy Policy

Altered States Wellness

Altered States Wellness may collect your mobile phone number when you voluntarily submit it through our website forms, online booking tools, in-store forms, or other opt-in methods. Phone numbers are collected solely for communication purposes related to our services.

SMS Communications

If you opt in, we may send you SMS messages that include, but are not limited to:

  • Appointment reminders and confirmations
  • Service updates and notifications
  • Wellness updates
  • Optional promotional or marketing messages (only if separately consented)

Message frequency will vary. Message and data rates may apply.

Consent Not Required for Purchase

Providing your phone number and consenting to receive SMS messages is completely voluntary and not a condition of purchase. You may receive services from Altered States Wellness even if you choose not to opt in to SMS messaging.

Opt-Out & Help

You may opt out of SMS messages at any time by replying STOP to any message you receive.

For assistance, reply HELP or contact us directly using the information provided on our website.

After opting out, you may receive one final confirmation message confirming your unsubscribe request.

Non-Sharing of SMS Data

We do not sell, rent, share, or disclose your SMS opt-in information, phone number, or messaging consent to third parties or affiliates for marketing or promotional purposes. Your information may only be shared with trusted service providers (such as SMS or communication platforms) solely for the purpose of delivering messages on our behalf, and only in accordance with this Privacy Policy.

Data Security

We take reasonable and appropriate measures to protect your personal information, including phone numbers collected for SMS communication, from unauthorized access, disclosure, or misuse.

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